Warranty and Returns

Returns

I’m confident you’ll love your new watch, but I also understand that sometimes minds change. If your watch is still in perfect, unused condition, you may return it within 7 days of delivery. Please contact me at info@protontimepieces.com to begin the return process.

Warranty

I'm pleased to offer a 1 year limited warranty from the date of purchase that covers issues related to manufacturing-related defects. The following issues are covered by the warranty:

• Defects of the movement (i.e. running outside acceptable limits, not running at all, etc.)
• Defects from assembly (i.e. dials scuffs, scratches on hands, impinging hands, misalignment, etc.)

The following issues are not covered by the warranty:

• Case scratches and dents
• Crystal scratches, chips, or shattering
• Normal wear and tear
• Water damage from not screwing down the crown. All watches are pressure tested up to 6 bar (~60 m) and are not shipped if they don't pass this test. If your warranty claim involves water damage, the watch will be pressure tested once received. I reserve the right to deny the claim if the watch is found to be reasonably water resistant.

Email me at info@protontimepieces.com to begin the warranty claim process. I will do my absolute best to help find a solution given the claim is valid.

Note: Even if you are not the original buyer of the watch, I will still honor the 1 year warranty only if you can provide the original order number when you file the claim.